Email Protection

On Wednesday, October 24, 2018, the University will enable new email protection service for all email accounts. The new service has enhanced capabilities to identify and block spam as well as to better protect accounts from phishing attempts and malicious email content.

After the service is enabled, you will notice some changes to your quarantine and email protection.

If you currently manage your email Quarantine (the place where potentially harmful or unwanted emails are held) in University Junkmail today, beginning on October 24, you will do by visiting Upon logging in with your CNetID and password, you will see two folders for messages:

  • Spam – Emails that contain suspected viruses or inappropriate content will appear in the Spam folder of the Quarantine.
  • Low Priority Mail – Mass marketing emails, such as retail and vendor solicitations, newsletters, and advertisements, will appear in the Low Priority Mail folder of the Quarantine.
    Note: You can turn off Low Priority Mail filtering. View the first FAQ below for instructions.

University Junkmail Rules Transition

As part of this transition, if you created rules for senders or email domains in University Junkmail, they will be carried over into the new email protection service. Other types of rules will not be carried over. The last day to make changes to your rules in University Junkmail is Friday, October 19. Any rules made after that date will not be carried into the new service.

Unsupported Rules

The following rules from University Junkmail are not supported in the new email protection service:

  • Networks
  • Bulk Entry
  • Filename Extensions
  • Custom Rules

You can make continue to make sender and domain rules in the new service to filter your email.

Export a Copy of Your Rules

You do not need to back up your University Junkmail rules before the transition, but you can export a copy for your records.

  • Log in to with your CNetID and password.
  • In the navigation menu, choose Preferences and then Export Rules.
  • Select the rules or other objects you would like to save, and then select Export Objects as Text or Export Objects as Downloadable CSV.

Export your rules by Friday, October 19, so you have the most recent data before it is transitioned over into the new service. Please note, if you are an owner of a UChicago list hosted on, your supported rules will also be carried over.

Important Dates

  • Friday, October 19 – Last day to change or export your supported University Junkmail rules
  • Wednesday, October 24 – New email protection service launches. Begin accessing your email Quarantine at


Get acquainted with the new email protection service by reviewing the following Knowledge Base articles:

If you have any questions or concerns, please contact or call IT Services at 773.702.5800.

Frequently Asked Questions

How do I disable Low Priority Mail filtering?

To opt out of Low Priority Mail filtering, visit and log in with your CNetID and password. In the left navigation, select Profile. Under the Preferred Language settings, you will find the section: What type of email protection do you want? Please select an option from the list below. Choose Spam protection only – turn off Low Priority Mail filtering. Then click Save.

How long do emails stay in my Quarantine?

Emails in your Quarantine expire after 14 days, so you need to take action before this time period or they will be deleted.

I’m expecting an email, and it hasn’t been delivered. Can I check if it was flagged as spam?

If the email isn’t delivered to your inbox or caught in your Quarantine, contact IT Services for support in locating the message.

I forward my email account to Gmail. How does this email protection service apply to me?

Your messages are filtered through the University’s email protection service first and then Google applies additional spam filters before the messages are delivered to your inbox. It’s recommended that you make changes to your Safe and Blocked Senders Lists directly in the email protection service, so they are applied to your email account wherever you choose to access it.

If I block a sender from Outlook, will this change appear in my Blocked Senders List in the email protection service?

When you make changes to your Junk email filters in Outlook, such as marking an email as junk or blocking a sender, these changes are not communicated to the email protection service. To ensure your email settings are applied consistently across all applications and devices where you access email, IT Services recommends that you make changes to your email filters directly in your Quarantine at

Will mass email sent from the University get caught in the Quarantine?

Mass emails sent from the University’s Bulkmail system and accounts are whitelisted, or approved to be delivered in the email protection system, so these messages will not be filtered into your Quarantine. If you send mass emails from University email accounts and encounter issues with how your messages are filtered, please contact IT Services for support.

How does the email protection service handle phishing emails?

Any email that the email protection service determines to be definitively malicious in nature (such as known phishing campaigns) will not be delivered.

I sent an email to my colleague’s inbox, and it was caught in their Quarantine. How do I fix this?

If an email you sent was incorrectly identified as spam, please contact IT Services.

How do I make sure I receive my favorite marketing emails and newsletters?

To ensure you receive your favorite marketing emails and newsletters, you should add the email sender to your Safe Senders list. You can do this from your Quarantine Email Digest or through your online Quarantine. Visit View and Manage Your Email Quarantine for instructions.

Why did I receive a message about my email being delayed?

If for some reason the email protection service is unable to analyze an email immediately or another email provider asks the service to wait to deliver until a later time, you may receive a message in your inbox notifying you about the delay. The message will be assessed and captured in your Quarantine or released to your inbox as appropriate after the delay.

I'm a graduate of the University. How does this impact my UChicago email account?

For alumni, your messages will be filtered through the email protection service and any messages containing potentially malicious content will be tagged with [Spam] in the subject line to help protect you from threats. You will not have access to an online Quarantine or receive Quarantine Email Digests in your inbox.

How do I turn off my Quarantine Email Digests?

Visit and log in with your CNetID and password. In the main navigation, select Profile. Under the My Settings section, uncheck the option Send email with new messages in my Quarantine.

How do I access the Quarantine for my mailing list?

If you are an owner of a UChicago mailing list hosted on, it is also enabled with email protection. To access the email Quarantine for your UChicago mailing list, log in to Next to your personal email account, you will see a drop-down menu. From here, select the name of the mailing list you want to view. For further instructions, visit View and Manage Your Email Quarantine. Although UChicago mailing lists may have multiple owners, only one owner is designated as the email protection delegate. This delegate is able to manage the list’s Quarantine. By default, the list owner listed first alphabetically by CNetID is the email protection delegate. If you are a list owner and would like to change the delegate for your list, please contact IT Services.